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TERMS AND CONDITIONS OF MУDUTYFREE.NET SERVICE USE

These terms and conditions of use (further – "Conditions") define the legal relations arising from the use of the website https://mydutyfree.net / (further – Website) as well as the mobile application MyDutyFree (further – "Application"), which together and separately are an online-display of duty-free shops located at border checkpoints "Kamenny Log" and "Kotlovka", as well as at international airports Boryspil, Kiev (Zhulyany), Odessa, Domodedovo (Moscow), Koltsovo (Ekaterinburg), Kurumoch (Samara) Kazan, Ufa, Irkutsk, Baku, Heydar Aliyev (Baku), Minsk (further – "Services", "Service", "MudutyFree").

Please read these Conditions carefully before using the Services.

These Conditions apply only to shops located at border checkpoints "Kamenny Log" and "Kotlovka."

Please note that when using the Services, you agree to abide by Conditions. If you refuse to comply with these Conditions, then you cannot use the Services offered.

The actual use of the Website and / or the Application for the selection of goods will be considered as the acceptance of these Conditions and granting consent to process your personal data.<br><br>

1. About us and our services

“MуDutyFree” LLC is the owner of the Website, as well as MуDutyFree service online display.

The purpose of the provision of our Services is to make potential customers of our partners able to view the range of goods sold in the duty free shops owned by our partners.

You can find detailed information about the Services below.

2. Our services

MуDutyFree is an online display service helping to save time and money.

The Services we offer allow to learn about the product range and select the goods sold in the aforementioned duty free shops for futher purchase (hereinafter referred to as “Partner shops”, “Duty free”).

It is worthwhile to remember that the Service is for demonstration purposes only, which means that it is an online display of Partner shops. Goods and their descriptions are placed for information purposes.

We also offer extra Services, such as informing users about the changes in Conditions of purchasing goods, presented in an online display.

To use the Service, pre-select goods via our Website or Application. By the date you specified on the website when you will be crossing the border, the goods from your pre-choice will be ready for you at MyDutyFree cash desk in the duty-free shop at the checkpoint which you chose.

Time restrictions of making a pre-selection: at least one hour before the border crossing, the maximum period is 14 days prior to the border crossing.

The contract for the purchase of goods is between you and the corresponding Partner Shop.

The Partner Shop granted us the right to assist in concluding such a contract, but we are not a party to the contract. This means that you will not be buying the goods directly from us.

Further information on goods, Partner shops and the contract between you and the Partner Shop is provided below.

3. Our responsibility

If we violate the Conditions when providing our Services to you, we are liable for the resulting losses / damages in accordance with the current legislation of the Republic of Belarus.

4. Special considerations when purchasing goods in duty free stores

Duty free is a system of selling goods in retail stores, located in special areas at border checkpoints. Such sales are free from some taxes and fees, which objectively allows to lower the price of the goods.

Please be advised that Duty free goods can be sold only to those who have passed customs and border control, and are definitely departing from the territory of the country or regional economic and customs organization where such shop is located.

The goods purchased in the Duty free shop are then to be exported from the territory of the country where such shop is located.

5. Goods and quality.

We try to be as exact as possible while describing the goods displayed in the Service.

However, for the reason that all our goods descriptions are based upon the information received from the open sources provided by brands and manufacturers, we do not guarantee that all the descriptions are exact, full, reliable and error-free.

Therefore, it is the customer’s sole responsibility to check the goods from their order before they pay and collect it.

Images of the goods displayed on the Website are provided for demonstration purposes.

We do not allow Partner shops to provide damaged goods or goods of substandard quality to be displayed on the website.

6. Pre-choice, purchasing and collecting goods

The pre-choice of Duty free goods is done through MyDutyFree service (using the website or mobile application) by clicking the “Add to the cart” button, adding items to the shopping cart of the customer passenger and confirming the choice.

Pre-choice option applies to goods, available for viewing in an online display.

Only users registered in MyDutyFree Service can select the goods. Therefore, before you start working with the Service, we recommend a sign-up (creating a personal account).

After confirming your choice, you will receive an e-mail with the price of the corresponding product (s) or information about them being out of stock.

When in the territory of the checkpoint, where the chosen Duty Free Shop is located, you pass passport control and get into the duty-free zone. Apply to the cash desk with Mydutyfree logo and inform about your pre-order (order number or your name).

Be sure to check whether the goods in your order are the ones you have pre-selected!

Then you can pay for and collect your purchase.

Duty free shops accept all major currencies: EUR, USD, BYN, RUB (coins only EUR and BYN).

If the prices for goods are only in euros, payment in Belarus rubles is carried out at the official exchange rate of these currencies set by the National Bank of the Republic of Belarus on the day of payment, against euro (currency on the price tag).

Payment in US dollars and RUB is carried out taking into account the cross rate relation (Euro / USD rate), (euro / RUB rate), officially set in Belarus rubles for the euro, the US dollar and the Russian ruble.

Also all major credit cards are accepted for payment: Visa, Master Card, Maestro.

Attention:

The price for the selected item may change on the day of the flight.

That is why the price of the item is determined on the day of the flight.

Persons under 18 of age may not use an online display in order to select alcohol or tobacco products.

Due to the fact that the goods placed on our display can be in a limited quantity in the store and in stock, they may not be available when you place your order.

Therefore, if the choice is made less than a day before the border crossing, there is a slight risk that MyDutyFree may not be able to contact you in time in order to report the absence of a product.

Please note that there is an allowed quota for the import of alcohol and tobacco products into the territory of Lithuania. Before traveling, we strongly recommend you pay attention to the current restrictions.

7. Discounts

Only those promotions and discounts are applicable to products selected through MyDutyFree service, information about which has been placed on the Service's resources.

Discounts are not granted for the goods participating in "Special Offer" promotional sales, as well as a number of other goods tagged as "No Discount" items on the Website and in the Application.

Discounts and promotional codes are not added up.

Default discount rate

When making a pre-selection of goods through our Service you will receive a default 7%-discount, which is the reduction in the price of goods at the time of payment in the Duty Free Shop.

However, if you are entitled to a higher discount, the above discount of 7% will not be additionally applied.

8. Our website

The current paragraph defines the rules you must follow while using the Website (whether for the purpose of selecting goods or browsing).

While using the Website, you agree to obey the corresponding rules. If you don’t agree with the

Conditions, you can't continue using the Website, and you must immediately leave it.

Access to the website

Access to the website is free of charge. You are responsible for following all the Conditions, necessary to get access to the Website. You must also make sure that all the persons who have access to the Website using your internet connections, are aware of the Conditions and abide by them.

Access to the Website is available on a temporary basis and does not include the commercial use of the Website or its contents. You don’t have the right to reproduce, copy and/or use the Website for commercial purposes without our written consent.

We retain the right to close or change the Website without warning, restrict access to all or specific sections of the Website. We are not responsible for the inability to use the Website for any reason.

When you visit the Website and/or place an order, you contact us via e-mail, and agree that all the notifications, agreements, announcements or any other information sent via e-mail (on our behalf or on the behalf of the Partner shop) have the same legal force, as their written analogue.

Your responsibilities

You have no right to use the Website in a way that could cause or become a potential reason for the failure to access the Website, its damage or any functional deterioration.

You must understand that you are responsible for any electronic communications and the contents sent from your computer. You must use the Website only for legal purposes.

You have no right to use the Website:

In an illegal or fraudulent way, or for illegal or fraudulent purposes.

Send out or use any materials that are: (i) illegal, obscene, insulting, indecent, discrediting, improper or threating and/or (ii) violate a copyright, trademark rights, confidentiality or any other rights, and/or (iii) represent any other way to harm third parties and/or (iv) become harmful and/or (v) including viruses, political propaganda, illegal advertising, chain letters, mass distribution or any other “spam”.

Any actions causing harm, annoying or provoking unnecessary concern or discomforting any other person, may serve as a reason to ban your access to the Website.

Please, comply with the legislation while using the Website. If you are suspected of any illegal actions, we retain the right to inform law enforcement authorities and reveal your personal data.

Links and References

We appreciate you giving reference to our Website, but it must be done in an honest and legal way that will not harm our reputation and will give you an illegal advantage.

We retain the right to ban the use of references/links to our Website at any time, and if we demand to delete a corresponding reference to the Website, you must fulfill the requirement immediately.

Placing references to other websites and the resources of third parties on the Website is executed only for informational purposes. We are not responsible for the contents of such websites or resources, and such references should not be considered as the ones approved by us. We are not responsible for any damage or material losses as the result of their use.

Our responsibility

We may update or change the contents of the Website at any given time at the request of our Partner (DFS). Please note that this entails that any information on the Website may be out of date at any given time. The contents of the Website are provided for general reference so that the customers can learn about the product range of our Partners (DFS). We do not offer any guarantees either directly expressed or implied that the Website or any of its contents are accurate, comprehensive and up-to-date since items are purchased by the Customer directly from our Partners (DFS) and information on the goods may change.

We are not liable to you or any other users for the damage or material loss that can result from: (i) use, or the impossibility of using of the Service; or (ii) use and reliability of any contents of the Service.

We are not liable to you or any other users for the damage or material loss that can result from: (i) use, or the impossibility of using of the Service; or (ii) use and reliability of any contents of the Service.

Please be advised that the service is only for home and personal use, and, therefore, we are not responsible for the possible material loss, business loss, termination of commercial activity or any other lost commercial opportunities.

Conditions of the use of MyDutyFree mobile application are the same as mentioned in this paragraph.

9. Privacy and personal data storage policy

We collect, store and use your personal data in accordance with national legislation and international legislative acts in the field of information security.

We collect, store and use personal information with the permission of the user. We provide the user with access to the personal information that we store, and we provide the ability to change and delete information at any time through the personal account or upon request to our support team.

We collect the minimum amount of personal information necessary to ensure the provision of the Service.

The personal information we collect is: a name and a surname of a user, gender, age, telephone number, e-mail and a link to the user's social accounts.

All the statistical information that we collect (for example, data about the session duration) is stored in an impersonal and encrypted form.

We use the information in order to provide the Services, authenticate user identity, timely notify the user of forced changes in terms of providing the Service, conduct marketing researches and activities.

Please note that EU citizens who are under the age of 16 cannot use the Service.
We take all reasonable steps to maintain the appropriate level of security during the use of our Service. An authorized employee of our company is responsible for ensuring the protection of the information.

We do not transfer personal information to third parties and do not store unauthorized copies of data.

In case of revealing the leak of data, we inform the user and the authorized authorities about this leak within 72 hours.

Using our service, you must agree to our use of your personal data. You guarantee that the information provided is true.

If you do not agree to provide information that is necessary for us to provide the Services, you may not use the Service.

Please note that if you voluntarily place your personal data online in an unprotected environment - for example, in a blog comments, this information can be collected and used by third parties outside our control.

Regarding the modification, restriction of the use and deletion of your personal data from our database, including your e-mail address, as well as if you have questions, suggestions and claims regarding the processing and use of such data, please contact our support team at support@mydutyfree.net

10. Policy of canceling or changing a pre-choice of items from an online display, additional selection of items

You can make changes to your pre-order, and also cancel it through your Personal profile.

Also for cancellation or change of the pre-choice of goods you can write to our e-mail customer support at support@mydutyfree.net about desired changes to you order.

Please bear in mind that the number of items in the duty free store is limited, and if you add new items to your selection later than a day before departure, they may not be available. In this case, our manager will contact you.

You can additionally purchase goods not indicated in your pre-choice at our Service's website, directly in the duty-free shop before your departure, adding them to items from your pre-selection. In this case, the discount you received on the goods, selected via the Service, will apply to the entire purchase (with the exception of good listed as promotional, Special Offers, and products of some brands not allowed for discounts).

11. Consent to receive electronic notifications

The user, confirming the choice of goods on the service's website – mydutyfree.net, automatically grants their consent to receive information about news, events, changes, etc to e-mail and / or SMS-messages.

12. Other important information

Independence of the Conditions’ provisions – each provision and paragraph of the existing Terms and Conditions is considered to be valid on its own. If, in compliance with the decision of the court or any other institution a provision or its part will be ruled illegal or inexecutable, other provisions and parts continue bearing legal force.

Disclaimer – if you violated the Terms and Conditions and we have not done anything about it or we are postponing taking measures, it doesn’t mean that we resign our rights, and we still retain the right to protect our legal interests. If we decide not to hold you accountable, we will do it exclusively in written form and it does not mean that we automatically refuse to hold you accountable in the future.

Applicable law and jurisdiction – the existing Conditions are drawn up in compliance with the legislation of the Republic of Belarus. If there are any disputes and disagreements concerning the provisions of the Terms and Conditions, they are to be solved in court at the respondent’s place of registration according to the applicable law of the country of the respondent’s place of residence.

Force majeure circumstances – neither we, nor our partner shops are responsible for any kind of non-compliance with theTerms and Conditions, delay in the Conditions’ execution, breach of any other of our obligations if such a delay is the result of invincible obstacles.

Force majeure circumstance include acts or events, such as natural disasters, wars, terrorist attacks, embargos, disorders, strikes, lockouts, trade dissidences, fires, floods, earthquakes and other natural catastrophes, breakages, severe weather conditions, transport problems, government actions or the breakage of common or private telecommunications.

Complaints – we follow a certain system of processing complaints, according to which we try to handle and solve controversies as soon as they arise. Please, let us know if you have any complaints or comments.

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